Sharing Google Business Profile Access

Managing your Google Business Profile effectively often requires collaboration with team members, marketing agencies, or other stakeholders. This comprehensive guide will walk you through everything you need to know about sharing access to your Google Business Profile, from basic permissions to advanced management techniques.

Understanding Access Levels in Google Business Profile

Before diving into the sharing process, it's crucial to understand the different access levels available:

Primary Owner (Highest Level)

• Can add or remove all users
• Has complete control over the profile
• Can transfer primary ownership
• Can delete the business profile
• Only one primary owner per profile Owner (Secondary)
• Can add or remove users
• Can edit all business information
• Can respond to reviews
• Can publish posts and updates
• Multiple owners allowed Manager
• Can edit business information
• Can respond to reviews
• Can publish posts and updates
• Cannot add or remove users
• Multiple managers allowed

Sharing Google Business Profile Access - Step by Step

1. Access Your Business Profile
   • Sign in to Google Business Profile Manager
   • Select your business location if you have multiple listings
2. Navigate to Access Management
   • Click on the Menu icon
   • Select "Business Profile settings"
   • Choose "People and access"
3. Send Invitations
   • Click the "Add" button at the top left
   • Enter the invitee's email address
   • Select their access level (Owner or Manager)
   • Click "Invite" to send the invitation
4. Post-Invitation Process
   • The invitee will receive an email
   • They must accept the invitation within 7 days
   • You'll receive a notification when they accept

Can multiple people manage a Google Business Profile?

Yes, multiple people can manage a Google Business Profile simultaneously. Here's what you need to know:

• There's no limit to the number of owners and managers
• Each user gets their own unique login credentials
• All users can work on the profile simultaneously
• Actions are tracked by individual user
• Different users can manage different aspects based on their access level
• Perfect for businesses with multiple locations or departments

How do I see who has access to my Google business account?

To review and manage access to your Google Business Profile:

1. Access Management View
   • Go to Business Profile settings
   • Click on "People and access"
   • View all current users and pending invitations
2. Understanding the Access Overview
   • See each user's role (Primary Owner, Owner, or Manager)
   • View email addresses associated with each user
   • Check when access was granted
   • Monitor pending invitations
3. Regular Access Audit Tips
   • Review access quarterly
   • Remove inactive users
   • Update access levels as needed
   • Document all access changes

Why do I have 2 business profiles on Google?

Having duplicate business profiles can occur for several reasons:

1. Common Causes
   • Business moved to a new location
   • Multiple team members created profiles
   • Automatic creation from other Google services
   • Third-party data providers submitted information
2. Resolution Steps
   • Identify the duplicate listings
   • Verify ownership of both profiles
   • Choose the profile with better performance metrics
   • Merge or remove the duplicate profile
3. Prevention Methods
   • Maintain clear communication among team members
   • Document all profile creation and management
   • Regularly search for duplicate listings
   • Use consistent business information across all platforms

Security Best Practices for Shared Access

Regular Access Reviews

• Audit user access quarterly
• Remove access for departed employees
• Update permissions as roles change
• Document all access changes

User Management Guidelines

• Use corporate email addresses when possible
• Implement a standardized naming convention
• Maintain an access log
• Set clear responsibilities for each access level

Critical Security Measures

• Enable two-factor authentication
• Use strong, unique passwords
• Never share login credentials
• Regular security audits

Troubleshooting Access Issues

Common Problems and Solutions

• Invitation expiration (resend after 7 days)
• Email typos in invitations
• Access level conflicts
• Permission inheritance issues

Error Resolution

• Check email accuracy
• Verify user's Google account status
• Clear browser cache and cookies
• Contact Google support if needed

Best Practices for Business Profile Management

Access Strategy

• Define clear roles and responsibilities
• Document access procedures
• Create an emergency access plan
• Regular training for team members

Maintenance Schedule

• Weekly content updates
• Monthly access reviews
• Quarterly performance analysis
• Annual strategy revision

In Recap

Effectively managing access to your Google Business Profile is crucial for maintaining your online presence while ensuring security. By following this comprehensive guide, you can confidently share access with team members while maintaining control over your business profile. Remember to regularly review and update access permissions to maintain security and efficiency in your profile management.

For more information on how to add & remove owners & managers for your Google Business Profile please check Google’s support page.