Platform guide
People open Yelp when they're deciding between a few places nearby. Your claimed page gives them the facts, the photos and your side of the story, in one place.
What's different on Yelp
Yelp gives owners two ways to answer a review: a public reply anyone can read, or a private message only the reviewer sees.
Yelp's rule is simple: don't ask for reviews. Not from customers, friends or your mailing list, and never in exchange for a discount. Its software may not recommend reviews that look prompted, so on Yelp, good answers matter more than more reviews.
A customer's review
Public reply
Shows under the review, for everyone who reads it. Write it for the next customer as much as this one.
Private message
Only the reviewer sees it. Useful when the answer involves an order, a refund or personal details.
Your questions
On Yelp
Address, phone, website and opening hours, plus sections in your own words, such as specialties and your history.
In your Obenan setup
We confirm which details your setup sends to Yelp. Yelp may check a change before it appears, so look at your page to see it there.
On Yelp
Yes. Owners can upload photos with captions. Customers add their own photos too.
In your Obenan setup
We confirm whether your setup can send photos. A photo a customer uploaded stays theirs: it can't be removed through your connection.
On Yelp
Yes, publicly or by private message. Yelp asks that replies come from the business itself, not from a partner on its behalf.
In your Obenan setup
We confirm how your setup can help you read reviews and prepare replies. You publish them from your own Yelp account, and private messages always go from there.
On Yelp
A claimed Yelp page. Claiming is free at biz.yelp.com.
In your Obenan setup
Your claimed page for each location and someone who can sign in to it. Replying through a connection also needs the owner's own permission on Yelp.
Customers at your physical door.AI agents at your digital door.
A complete page and calm, useful replies help someone who's comparing three places pick yours, and walk in knowing what to expect.
Yelp runs its own AI and reservation services, which partners get access to separately. A Yelp page alone doesn't let an AI agent book or buy from you: that takes a separate connection you authorize.
These links open Yelp's help pages for business owners.
Next step
Tell us where you trade. We'll confirm which Yelp details and review steps your setup covers, and which ones stay in your Yelp account.
Page reviewed October 6, 2026.
