Google review · 12:18
3 stars“Good food, but we could not get a table outside and waited a while inside.”
The rule only answers 4 and 5 stars
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Draft by Obi
“Thank you for coming by, and sorry you missed out on the terrace. It fills up fast at lunchtime. We hope to find you a table outside next time.”
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Answered by your ruleAuto-reply rule: 4 and 5 stars with text · replies by Obi
- 4 stars,Guest A“Lovely breakfast and a warm welcome. We would have stayed longer if the terrace had more space.”Replied automatically34 minutes after the review
- 5 stars,Guest B“Great coffee and a friendly team. Worth the short wait for a table.”Replied automatically36 minutes after the review
Review intelligence
Understand how customers feel about every location
Obenan’s Emotion AI analyzes your reviews to show what customers love and what frustrates them, with suggested next steps online and on the ground.
Topics people talk about
Breakfast
A strength
How people feel
10% of mentions are neutral (14 / 138)
What drives it
Customers praise the pastries and eggs by name.
Words people use
- pastries46
- eggs31
What people wrote
“The breakfast is the reason we keep coming back.”
“Breakfast here is worth the trip across town.”
Suggested next step
Feature the pastries in your Google photos and your next post.
Reviews from the sources you connect, such as Google, Tripadvisor and Facebook.
Explore more Emotion AI reports
Every report Emotion AI offers, for the same café.
Reviews and Average Rating Graph
Review volume and average rating over time.
Rating Variance
How the average rating moved against the previous period, for each location.
| Average rating | Previous | Change | |
|---|---|---|---|
| Café, one location | 4.7 | 4.7 | 0% |
Online Reputation
A satisfaction trend from 0 to 100, built from your reviews.
| Satisfaction | |
|---|---|
| April | 86 / 100 |
| May | 87 / 100 |
| June | 84 / 100 |
| July | 88 / 100 |
| August | 90 / 100 |
| September | 91 / 100 |
Platform Overview
Rating, review count and the share of reviews replied to, per platform.
| Platform | Rating | Reviews | Replied |
|---|---|---|---|
| 4.7 | 348 | 94% | |
| Tripadvisor | 4.5 | 108 | 71.3% |
| 4.8 | 41 | 56.1% |
Rating Distribution Over Time
How the mix of one to five star reviews changes from month to month.
- April64
- May71
- June88
- July97
- August93
- September84
Reviews Rating Breakdown
Reviews per star rating, per location.
- Café, one location497
| 1★ | 2★ | 3★ | 4★ | 5★ | |
|---|---|---|---|---|---|
| Café, one location | 1 | 3 | 30 | 108 | 355 |
Replies Rating Breakdown
Replies per star rating, so unanswered low ratings stand out.
- Café, one location427
| 1★ | 2★ | 3★ | 4★ | 5★ | |
|---|---|---|---|---|---|
| Reviews | 1 | 3 | 30 | 108 | 355 |
| Replies | 1 | 3 | 27 | 88 | 308 |
Review Velocity
Reviews this month against the previous month.
| This month | Last month | Change | Total | |
|---|---|---|---|---|
| Café, one location | 84 | 93 | -9.7% | 497 |
Keywords Performance Cloud
The words guests use and how often each comes up positive or negative. Open one to read the reviews behind it.
- BreakfastPositive 118 · Neutral 14 · Negative 6
- WelcomePositive 97 · Neutral 8 · Negative 3
- LunchPositive 64 · Neutral 11 · Negative 9
- TerracePositive 21 · Neutral 12 · Negative 34
Latest Impressions
An AI-written summary of what recent guests say, with the time it was last updated.
Guests love the breakfast and the warm welcome from the team. The most common wish is more room outside: several recent reviews mention waiting for a terrace table on sunny mornings.
AI Driven Action Plan
Suggested next steps from your latest reviews, ready for your team to review.
Tell guests on your profile that the terrace fills early on sunny mornings.
Keep the breakfast dishes guests praise most on the menu.
Share the kind words about the welcome with the team.
Emotion AI reports depend on your plan and team permissions.
AI assistants
Help AI assistants understand your business
People now ask AI assistants where to eat, stay and book. Your reviews and replies are part of what those assistants can draw on.
For your team
Connect your own AI assistant through MCP and ask what your customers are telling you. Each answer shows the reviews behind it.
ChatGPT
Obenan connected
Obenan AIWhat do customers love most about us?
Customers love the breakfast most, with the warm welcome close behind.
From your reviews
Breakfast: 118 positive mentions, more than any other topic.
From your reviewsWelcome: 97 positive mentions and only 3 negative.
What customers wrote
- “The breakfast is the reason we keep coming back.”
- “The team made us feel at home.”
Ask anything...
Obenan AI
Answers come from your Emotion AI reports in Obenan.
Customer story
Why Nusr-Et works with Obenan
“The Obenan team feels like an extension of our own. They provide expert advice on reputation management, digital presence and analytics.”
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