Directory guide
A diner can read your OpenTable profile, see an open table and still not have a reservation. Only your reservation system confirms a table. Keeping those three apart shows you where guests drop off.
Your restaurant
The profile: what diners read about your restaurant, such as cuisine, price, hours, a description and photos. Reading it holds no table.
Your restaurant
Example times
An open table: a time your system shows as free right now. It can still go to another guest before anyone confirms it.
Confirmed
Table for 2 at 19:30
Your restaurant · From your reservation system
A confirmed reservation: it exists only once your reservation system confirms it to the guest, with a time and a party size.
What matters
Your OpenTable profile carries your cuisine, price range, hours, description and photos, along with diner reviews and the replies you post.
Availability is a current answer from your reservation system. A reservation is the confirmed result, and only your system creates it.
When guests say they could not get a table, check which step failed: the profile, the times shown or the confirmation.
Practical questions
Cuisine, price range, opening hours, a description and photos. Diner reviews and your replies appear there too.
Source: OpenTable: the value of your profile (opens in a new tab)
Yes. OpenTable's directory API gives partner apps restaurant details and reservation links. The booking itself still happens through OpenTable.
Source: OpenTable API partner questions (opens in a new tab)
When an assistant asks
OpenTable describes an app in ChatGPT for discovering restaurants and viewing availability, and its own Concierge assistant that answers diners from your menu, reviews and description. A helpful answer does not reserve a table. The reservation is confirmed by your reservation system.
Status: as described by OpenTable
Customers at your physical door.AI agents at your digital door.
At the physical door: guests who arrive at a table that is ready for them.
At the digital door: apps and assistants that can tell an open table from a confirmed one.
This guide does not book, buy or connect anything. It shows what to check.
Platform pages change. These are the pages we read, so you can check them yourself.
Next step
Your setup: not checked yet
What OpenTable lets you run and what your Obenan setup does on OpenTable are two different facts.
Tell us your countries, business type and existing accounts. We'll confirm the details and actions your setup can support.
Platform pages reviewed on October 11, 2026.
